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Using Search Tuning to Create a Perfect Search Engine for Your Organization

Michal Wachstock
Written by
Michal Wachstock
Published on
November 22, 2024
Reading Time
10
Minutes
Using Search Tuning to Create a Perfect Search Engine for Your Organization
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Today's users expect instant, contextually relevant answers that precisely match their needs instead of scrolling through endless search results. 

The latest technological advances, primarily in the fields of AI and natural language processing, have transformed how people interact with search engines. 

These changing expectations and the soaring win of AI-powered search experiences make search tuning crucial for organizations that want to build information retrieval systems that users find helpful and efficient.

Modern search engines often utilize technologies like Retrieval-Augmented Generation (RAG) to combine traditional search capabilities, AI-powered information retrieval, and natural language understanding to enable users to find precise answers to complex queries using everyday language. 

This means that users can now navigate through vast amounts of information more intuitively and even ask follow-up questions to receive contextually relevant responses rather than just a list of potential matches.

The good news is that even if you have highly specific, niche needs, you can still incorporate these advanced features into your own website search bar or internal systems, such as enterprise search engines. 

The same features that make searching on Google or interacting with AI assistants like ChatGPT, Gemini, or Copilot so fluid can be adapted for various search engines and use case scenarios.

That's why search tuning is so important - it helps combine different search features in order to create a fluid search experience. 

By adjusting how the system understands queries, analyzes content, and ranks results, search tuning can create search engines that provide a conversational experience and retrieve personalized and relevant information. Companies can then build search systems that work like major search engines but are specifically tailored to their needs and content.

Why Organizations Need Search Tuning to Meet Modern Search Expectations

Search technology has come a long way in delivering precise results. Just a few years ago, finding a specific product meant typing generic keywords like "phone sales" and manually filtering through pages of results. Now, users can type detailed queries like "best compact phones under 6 inches with good battery life" and instantly get what they need.

Large Language Models (LLMs) have pushed these expectations even further. Users now expect search systems to work like a knowledgeable assistants, providing natural conversations and detailed answers. 

For example, in business intelligence, instead of digging through multiple dashboards and reports, users can ask, "How is our sales pipeline looking for Q4?" and get detailed information about deal values, conversion rates, and sales velocity. They can then follow up with specific questions like "What's our win rate on enterprise deals?" or "Which sales reps are exceeding their targets?" - and get relevant answers instantly.

This shift shows how users now expect search systems to understand context, remember previous questions, and provide personalized, detailed responses that combine information from multiple sources.

Google also reports these changes. Searches with five or more words grew 1.5X faster than shorter queries in 2024. This means users are now typing exactly what they want instead of using basic keywords.

With 82% of consumers wanting AI-powered search features, it's clear that simple keyword matching isn't enough anymore. Users want systems that understand natural language, interpret context, and handle complex, multi-step queries quickly and accurately.

Search Tuning Features All Data Workers Need

Search tuning needs to focus on four essential elements to create a complete and effective search experience:

  • Smart Query Understanding: Systems should process natural language, fix typos, and know that different words can mean the same thing. For example, when someone types "laptops for gaming" or "gaming computers," the system understands they're looking for similar products.
  • Context Understanding: Search needs to figure out what users really want, not just what they type. If someone searches for "pizza" at noon from their office, they're likely looking for lunch spots nearby, not pizza recipes.
  • Multiple Ways to Search: Users should be able to search how they want - by typing, speaking, or uploading images. Someone might take a photo of a chair they like or ask, "Show me chairs like this," using a voice search.
  • Personal Touch: The system should learn from how each person searches and what they click on. If someone often looks for vegetarian recipes, their food-related searches should prioritize vegetarian options.

Whatever information they need to dig through, these features must enable data workers to easily navigate through both structured and unstructured data, get contextually relevant summaries, ask follow-up questions, and get the most out of their data.

Balancing Speed and Relevance

Modern search tuning requires a careful balance between speed and relevance. Research shows that site visitors using search features convert at nearly twice the rate of others. This makes quick and accurate search engines a very important feature.

For example, the BM25 (Best Matching 25) algorithm, which has become an industry standard, provides much better results than earlier approaches like TF-IDF (Term Frequency-Inverse Document Frequency). 

Where TF-IDF simply looked at how often words appeared in documents, BM25 takes a more sophisticated approach by considering document length, term saturation, and other factors that help determine true relevance. Modern relevance scoring has built upon these foundations to include:

  1. Query Analysis: Understanding user intent and context
  2. Result Ranking: Using sophisticated scoring methods
  3. Performance Monitoring: Measuring key metrics like precision and recall
  4. Continuous Refinement: Making improvements based on user behavior

Vector search technology makes search results even more precise. It goes beyond traditional keyword matching and delivers better results through semantic understanding. Users find more contextually similar documents even when different terms appear, which leads to better satisfaction and higher click-through rates.

Results Ranking Optimization

Machine learning has changed how search optimization works. Systems now learn from user interactions and adjust ranking settings automatically to improve relevance. This kind of search tuning never stops. Systems collect and analyze performance metrics to make search results better.

  1. Statistical Properties Analysis: Systems calculate search scores using data's statistical properties in both local and global contexts.
  2. Term Frequency Normalization: Advanced systems adjust term frequencies based on document length and content density.
  3. Quality Signals Integration: Modern ranking systems look at various quality signals, including how users interact and content authority.

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Search engines need these features because user behavior and query patterns change constantly. Continuous learning enables search optimization to stay relevant through its dynamic nature and adapt to new concepts and emerging trends. Continuous learning in search tuning has so far produced remarkable results in:

  • Query Understanding
  • Result Ranking Optimization
  • User Intent Prediction
  • Content Relevance Assessment

As a result, Search engines can now give results that match what users want more precisely, even with unclear or complex queries; AI and machine learning tailor results based on specific user factors like location, language priorities, and past searches. 

There are multiple investments in the field of machine learning that will surpass USD 1.00 billion by mid-2025. These massive investments show how ML changes search capabilities, especially when understanding what users want and delivering customized results.

Training Data Requirements

Building effective search systems requires substantial amounts of data to train on. This includes search logs, user interactions, and content examples that help the system learn how to respond to different types of queries. The quality and organization of this training data directly affect how well the search system will perform.

Studies show that about 80% of AI project work involves collecting, cleansing, and preparing data. Organizations must consider these key elements for optimal search performance:

  • Data Volume Requirements - how much data is needed for the system to learn effectively
  • Quality and Diversity of Datasets - ensuring data covers different types of queries and scenarios
  • Data Augmentation Strategies - methods to expand existing data in meaningful ways
  • Validation and Testing Protocols - processes to verify the data's effectiveness

The challenge of data preparation becomes even more important when considering that around 15% of daily searches are completely new queries that the system has never seen before. This means search systems need to be trained not just to match exact patterns but to understand and handle unexpected requests effectively.

To address this challenge, modern search systems use pre-trained neural networks and semantic search capabilities. This approach helps systems understand the meaning behind queries rather than just matching keywords. When selecting and implementing these algorithms, teams should evaluate:

  1. Problem Complexity Assessment - understanding the types of queries the system needs to handle
  2. Data Characteristics Analysis - examining the nature and structure of available data
  3. Performance Metrics Evaluation - determining how to measure success
  4. Resource Availability - considering computing power and storage needs

The combination of well-prepared training data and appropriate algorithms enables search systems to handle both common and unprecedented queries while maintaining accuracy and relevance.

Personalization Strategies

Smart personalization strategies have reshaped the scene of how search engines deliver results, which creates more engaging and effective search experiences.

Studies show that 76% of consumers prefer to buy from brands that provide individual-specific experiences. 

Search systems can track user priorities and behavior patterns through multiple data collection methods. These systems look at search history, device information, and geographic location to build complete user profiles.  They also track the following behavioral indicators:

  • Click-through patterns
  • Search query modifications
  • Time spent on results
  • Content interaction patterns

Context-Aware Results

Another must-have feature for modern search engines that we have already mentioned a couple of times is context-aware search. Search optimization should focus on understanding both explicit and implicit user intent. To achieve that, search tuning should account for the following parameters:

  1. Geographic location for local relevance
  2. Device type and browser priorities
  3. Language settings and priorities
  4. Previous interaction patterns
  5. Time-based relevancy

With such information at hand, search engines can now build detailed user profiles that shape search results. This approach analyzes both positive and negative priorities to create accurate user profiles that deliver higher quality and more relevant results.

It also has to be mentioned that profile-based customization must balance effectiveness with privacy concerns. Research shows that search engines need user data for personalization, but they must be transparent about data collection and usage. Organizations need reliable data protection measures while keeping personalization effective.

Modern search systems employ collaborative filtering and content-based filtering methods to boost personalization accuracy. These techniques study user behavior and priorities to spot patterns and similarities between users. This leads to more precise content recommendations and search results.

Numbers prove how well personalization strategies work. Studies reveal that 73% of consumers trust companies more when they're open about their personalization practices. This highlights why ethical personalization matters while protecting user privacy and trust.

Testing and Optimization

When all is said and done, search tuning is about managing multiple features and data, and finding the sweet spot between search speed and relevance often requires some testing and optimization.

A/B testing lets companies compare two versions of search implementations to find what works better. You can implement effective A/B testing by:

  1. Setting clear objectives and hypotheses
  2. Determining appropriate sample sizes
  3. Implementing controlled variations
  4. Measuring statistical significance
  5. Analyzing and implementing results

Companies measure their search optimization success through precision and recall metrics. The best implementations show clear improvements in both areas. A good balance between these metrics helps maintain a fast and accessible search experience for users.

Search Tuning in 2025

Today's search systems need excellence in multiple areas to meet these higher expectations. A combination of advanced relevance scoring, machine learning algorithms, and sophisticated customized features creates an easy-to-use search experience. 

Search tuning success now requires a balance between technical capabilities and user needs. The systems must process natural language, understand context, and deliver customized results while staying fast and accurate. Users can find relevant information quickly through text, voice, or visual searches with these combined features.

Search optimization has become an ongoing process of refinement and adaptation. Organizations create search systems that match modern expectations by using evidence-based testing methods, implementing machine learning effectively, and making user experience a priority. These systems learn from interactions, adapt to changing patterns, and produce increasingly relevant results.

Stay on Top of The Search Game with Akooda

Looking for a better search? Akooda's got you covered with tools that are perfectly tuned to work out of the box. Akooda Universal Search pulls everything you need across your platforms - no matter what format it's in. 

Ask questions in plain language and get real answers thanks to AI that understands context. The system learns what matters to you and delivers more relevant results over time. Plus, Akooda analytics shows you exactly what's working and what needs tweaking. Simple, smart search that keeps getting better.

Akooda's questions classification dashboard breaks down what your team searches for, from network problems to database questions. You'll see exactly where the search needs tweaking to make it work better for your people - no guesswork is needed.

If that sounds like the perfect solution for your organization, you can book a demo and try Akooda yourself.

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Author
Michal Wachstock
VP Marketing
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Akooda
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