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The CTO and co-founder of a spatial intelligence company with a background in large-scale distributed systems and data analytics sought a deeper understanding of his organization's performance. He felt traditional search tools were inadequate, offering only fragmented glimpses of information rather than the comprehensive view he craved.
"Existing search was like looking through a keyhole," he explained. "I could find specific pieces of information, but I couldn't get a sense of the bigger picture, the overall health and flow of information within the company."
The Challenge: From Information Retrieval to Actionable Insights
The company relied on a suite of collaboration tools, including Google Workspace, Slack, Miro, Confluence, and Jira. While these tools facilitated communication, they created information silos, making it difficult to understand how information flowed across the organization.
"We were drowning in data," the CTO reflected. "We had all these tools, but we lacked the ability to connect the dots and extract meaningful insights. We needed something that could go beyond simply finding information and provide true analysis."
Akooda Enterprise Search: The Difference Between an Answer and Analysis
The company turned to Akooda Enterprise Search, recognizing the critical difference between retrieving an answer and gaining true analysis. Traditional search focuses on finding a single source that contains a specific answer.
Enterprise search, on the other hand, analyzes all available sources, understands the context, and delivers not just an answer but added value. "That's what Akooda does so well," the CTO explained. "It takes information from all our different platforms, distills it, prioritizes it, and presents it in a way that's relevant to the person asking the question. It's not just about finding an answer; it's about understanding the 'why' behind it."
Early Wins: Onboarding and Risk Identification
Akooda's integration with the company's collaboration platforms provided immediate value. The CTO found the Comm Chart particularly useful for onboarding new employees. "I could visualize communication patterns and see how new hires were integrating into the team," he shared. "Akooda helped me identify potential risks, like isolation or lack of engagement, early on. I could see if they were receiving adequate instruction and collaborating effectively."
Breaking Down Silos and Improving Inter-team Communication
Akooda also provided insights into inter-departmental communication. The CTO discovered bottlenecks and inefficiencies in information flow between key teams. "We realized that information wasn't flowing smoothly between two of our departments," he explained. "This was slowing us down and impacting our ability to achieve our objectives."
This discovery led to a restructuring that brought stakeholders from different teams together for prioritization discussions. Multiple sets of priorities were consolidated into a single shared backlog, improving transparency and project management. "Akooda helped us break down silos and create a more collaborative and efficient work environment," the CTO noted.
Understanding Team Focus and Prioritization
Akooda's Share of Attention feature provided an objective view of how team energy was distributed across various initiatives. "There's often a disconnect between what teams report they're working on and what they're actually accomplishing," the CTO explained. "Akooda helps bridge that gap by giving us real-time insights into where our team's attention truly lies."
Enhanced Knowledge Accessibility and Democratization of Insights
The CTO emphasized the importance of democratizing access to insights across the organization. Akooda Enterprise Search empowers all employees to leverage the collective knowledge of the company. "Enterprise search eliminates the need to interrupt colleagues or search through countless documents," he said. "Employees can ask questions in natural language and get the information they need quickly and easily."
Akooda's Enterprise Search goes beyond keyword searches, understanding the intent behind the query and surfacing the most relevant information from all connected data sources while respecting existing security and privacy settings."It's about making information discoverable and accessible to everyone," the CTO emphasized. "This fosters a culture of transparency and empowers employees to make better decisions."
Akooda: A Digital Well-being Tool for Organizations
The CTO described Akooda as a "Fitbit for the organization," providing a holistic view of communication patterns and organizational health. "Just like a Fitbit helps you monitor your personal health, Akooda helps us monitor the health of our organization," he explained. "It gives us insights into our strengths and weaknesses, allowing us to address issues proactively and improve overall performance."
The Future: Empowering Everyone with Akooda
The company plans to expand the use of Akooda, empowering all employees to access valuable insights and contribute to the company's success. "Akooda is a game-changer for us," the CTO concluded. "It's transformed the way we access information, collaborate, and make decisions. It's helping us build a more informed, efficient, and successful organization."
