FAQ

• Information Retrieval: Quickly find relevant documents, files, or information stored across all the tools and teams within the organization. Ask questions such as:

• What was the ROI for the social media marketing campaign last quarter?
• Can I find all documents related to the 'Project Phoenix' initiative from the engineering team?
• Are there any sales reports from 2022 for the northern region?
• What is the company's policy on remote work arrangements?
• Can I find the contract signed with Acme Inc. in 2021?

• Knowledge Management: Facilitate knowledge sharing and collaboration by giving access to tribal knowledge, expertise, and best practices. Ask questions such as:

• What was the marketing plan forour latest product launch?
• Who in the company is an expert oncompetitor analysis?
• How did the development team troubleshoot the bug reported in version 2.0 of the software?
• Are there any post-mortem reportsfor the recent website redesign project?
• Is there a wiki page on our company's content creation guidelines?

• Employee Onboarding and Training: Help new employees navigate internal resources, policies, and training materials to accelerate their onboarding process. Ask question such as:

• What training modules are mandatory for new employees in the sales department?
• What are the company's corevalues?
• Where can I find the employee handbook for the human resources department?

• Customer Support and Service: Customer support teams can resolve customer inquiries and issues more effectively with quick access to relevant information and resources.

• How do I reset a customer'spassword on the company portal?
• What is the company's returnpolicy?
• How do I resolve common payment processing errors?

1. Login to Akooda
2. Type your question in the search bar at the top. Akooda is designed for natural language, so you can ask questions just like you would a colleague.
3. Hit Enter and see the results! Akooda will search through all the data it's connected to within your organization to find the answer to your question.
4. Click on any link in the search results to access the document, data, or resource that your answer is based on and that you have permission to access to go directly to the relevant asset.

By using natural language, Akooda makes finding information within your organization quick and easy.

• Use Specific Keywords: Include terms directly related to what you're looking for. For example, instead of just "project status," try "Jira project status report."
• Refine Timeframes: Specify a time frame to limit your search. Instead of "last meeting with John," try "last meeting with John this week."
• Search by App/Tool: If the information lives in a specific app Akooda connects to, mention the app name in your search. For instance, "Slack conversation about marketing campaign."

• Respects Existing Permissions: Akooda works with your existing business tools, so users only see information they already have access to. We don't bypass security measures.
• Focuses on Search, Not Storage: Akooda doesn't store your raw data. We simply search and return results based on your permissions.
• Protects Private Interactions: Your private communications within those tools are never exposed to Akooda.

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For more details, visit our Privacy Principles here.

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Popular Apps Akooda ConnectsWith:

• Communication: Slack, Zoom
• Project Management: Jira, Monday.com, Asana, Trello
• Customer Relationship Management (CRM): Salesforce, Hubspot
• Productivity: G Suite (includes Gmail, Docs, Drive), Microsoft, Atlassian
• And Many More.

This is just a taste of what Akooda can do.  There are many other integrations available.  You can easily see the full list and set up new connections through the Akooda Settings page.

• 24/7 Support: Akooda offers round-the-clock assistance through a dedicated Slack channel. This allows you to connect with the support team directly and get help whenever you need it.
• In-App Chatbot: For quick answers and troubleshooting, Akooa also provides a built-in chatbot within the app.
• Comprehensive Help Center: Our Help Center is a valuable resource packed with information to help you get the most out of Akooda Search.

• Smart Algorithms: Akooda's AI engine uses sophisticated algorithms to analyze your search queries. It goes beyond just keywords to consider the context of your question.
• Natural Language Processing: Akooda understands natural language. This means you can ask questions in plain English, just like you would a coworker, and Akooda will get it!
• Machine Learning Magic: Akooda keeps learning and improving. Through machine learning, it constantly analyzes user interactions and refines its search results to be even more accurate over time.
• Always Up-to-Date: Akooda has real-time access to your connected data sources. This ensures you're always searching the most recent information.

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With this combination of powerful technology, Akooda helps you find theright information quickly and easily.

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• Find project updates: "What's the latest on Project Phoenix?"
• Learn about software: "What is the CRM software we use called?"
• Identify internal experts: "Who's the go-to person for social media marketing?"
• Look up people: "Can you tell me more about John Smith in the engineering department?"
• See what colleagues are working on: "What's Sarah in marketing currently focusing on?"
• Stay informed about departments: "What are the main priorities for the sales team right now?"
• Track past interactions: "When was my last meeting with the client Lisa Jones?"
• Move projects forward: "What's the next action item for the customer onboarding process?"
• Locate documents: "Can I find the latest sales report for the eastern region?"