Got questions? Get answers. Browse our FAQs for everything you wanted to know about Akooda's Enterprise Search.

What can ES be used for?

Enterprise search can be used across every department and every team! Some of the most common use cases include:

  • Information Retrieval: Quickly find relevant documents, files, or information stored across all the tools and teams within the organization. Ask questions such as:
  • What was the ROI for the social media marketing campaign last quarter?
  • Can I find all documents related to the 'Project Phoenix' initiative from the engineering team?
  • Are there any sales reports from 2022 for the northern region?
  • What is the company's policy on remote work arrangements?
  • Can I find the contract signed with Acme Inc. in 2021?

  • Knowledge Management: Facilitate knowledge sharing and collaboration by giving access to tribal knowledge, expertise, and best practices. Ask questions such as:
  • What was the marketing plan forour latest product launch?
  • Who in the company is an expert oncompetitor analysis?
  • How did the development team troubleshoot the bug reported in version 2.0 of the software?
  • Are there any post-mortem reportsfor the recent website redesign project?
  • Is there a wiki page on our company's content creation guidelines?

  • Employee Onboarding and Training: Help new employees navigate internal resources, policies, and training materials to accelerate their onboarding process. Ask question such as:
  • What training modules are mandatory for new employees in the sales department?
  • What are the company's corevalues?
  • Where can I find the employee handbook for the human resources department?

  • Customer Support and Service: Customer support teams can resolve customer inquiries and issues more effectively with quick access to relevant information and resources.
  • How do I reset a customer'spassword on the company portal?
  • What is the company's returnpolicy?
  • How do I resolve common payment processing errors?

How can I search in Akooda?

Finding information in Akooda is easy! Here's how:

  1. Login to Akooda
  2. Type your question in the search bar at the top. Akooda is designed for natural language, so you can ask questions just like you would a colleague.
  3. Hit Enter and see the results! Akooda will search through all the data it's connected to within your organization to find the answer to your question.
  4. Click on any link in the search results to access the document, data, or resource that your answer is based on and that you have permission to access to go directly to the relevant asset.

By using natural language, Akooda makes finding information within your organization quick and easy.

How can I filter my results?

While Akooda doesn't offer filtering by category just yet (it's on the way!), you can still target your searches for better results. Here are some tips:

  • Use Specific Keywords: Include terms directly related to what you're looking for. For example, instead of just "project status," try "Jira project status report."
  • Refine Timeframes: Specify a time frame to limit your search. Instead of "last meeting with John," try "last meeting with John this week."
  • Search by App/Tool: If the information lives in a specific app Akooda connects to, mention the app name in your search. For instance, "Slack conversation about marketing campaign."

How far back can I search?

Akoodais designed to focus on the most recent information within your organization.By default, your searches will automatically cover data from the past 3 months.
If you require information older than 3 months, you can reach out to yourAkooda account admin.

How long does it take for search results to be available after a new data source is added

Akooda is pretty quick, but it usually takes around 24 hours to fully scan and include information from a new data source in your searches.

If you've added a new data source and it's been more than a day, and you're still not seeing results, don't hesitate to reach out to our helpful Akooda Support team. They'll be happy to investigate and assist you further.

How do you keep my information private?

At Akooda, we understand the importance of data privacy. Here's how we safeguard your information:

  • Respects Existing Permissions: Akooda works with your existing business tools, so users only see information they already have access to. We don't bypass security measures.
  • Focuses on Search, Not Storage: Akooda doesn't store your raw data. We simply search and return results based on your permissions.
  • Protects Private Interactions: Your private communications within those tools are never exposed to Akooda.

For more details, visit our Privacy Principles here.

Are there any limitations on the number of searches or the amount of data I can search through?

Don't worry about counting your searches in Akooda! You can search as many times as you need to find the information you're looking for.

Akooda will scan through all your data sources for each search to give you the most accurate and relevant results.

What types of data sources can Akooda access?

Need information scattered across different work tools? Akooda has you covered! It lets you search through your favorite business apps, all in one place.

Popular Apps Akooda ConnectsWith:

  • Communication: Slack, Zoom
  • Project Management: Jira, Monday.com, Asana, Trello
  • Customer Relationship Management (CRM): Salesforce, Hubspot
  • Productivity: G Suite (includes Gmail, Docs, Drive), Microsoft, Atlassian
  • And Many More.

This is just a taste of what Akooda can do.  There are many other integrations available.  You can easily see the full list and set up new connections through the Akooda Settings page.

What kind of support is available if I encounter issues with Enterprise Search?

If you ever run into issues while searching with Akooda, our support team is here to assist you. Here are the ways you can get help:

  • 24/7 Support: Akooda offers round-the-clock assistance through a dedicated Slack channel. This allows you to connect with the support team directly and get help whenever you need it.
  • In-App Chatbot: For quick answers and troubleshooting, Akooa also provides a built-in chatbot within the app.
  • Comprehensive Help Center: Our Help Center is a valuable resource packed with information to help you get the most out of Akooda Search.

How does Enterprise Search ensure the accuracy and relevance of search results?

Akooda goes beyond a simple keyword search.  It leverages powerful AI to understand whatyou're really looking for and deliver the most relevant results. Here's thesecret sauce:

  • Smart Algorithms: Akooda's AI engine uses sophisticated algorithms to analyze your search queries. It goes beyond just keywords to consider the context of your question.
  • Natural Language Processing: Akooda understands natural language. This means you can ask questions in plain English, just like you would a coworker, and Akooda will get it!
  • Machine Learning Magic: Akooda keeps learning and improving. Through machine learning, it constantly analyzes user interactions and refines its search results to be even more accurate over time.
  • Always Up-to-Date: Akooda has real-time access to your connected data sources. This ensures you're always searching the most recent information.

With this combination of powerful technology, Akooda helps you find theright information quickly and easily.

Here are some questions to get you started:

Here are some rewritten questions to get you started with Akooda, focusing onclarity and everyday work scenarios:

  • Find project updates: "What's the latest on Project Phoenix?"
  • Learn about software: "What is the CRM software we use called?"
  • Identify internal experts: "Who's the go-to person for social media marketing?"
  • Look up people: "Can you tell me more about John Smith in the engineering department?"
  • See what colleagues are working on: "What's Sarah in marketing currently focusing on?"
  • Stay informed about departments: "What are the main priorities for the sales team right now?"
  • Track past interactions: "When was my last meeting with the client Lisa Jones?"
  • Move projects forward: "What's the next action item for the customer onboarding process?"
  • Locate documents: "Can I find the latest sales report for the eastern region?"